Privacy Policy
This Privacy Policy describes how Dulai Property & Outdoor Care LLC, a licensed home services contractor based in Reseda, California (CSLB Lic. #999194), collects, uses, retains, and discloses personal information when you visit our website, request an estimate, or hire us for a project.
Information we collect
- Contact details — your name, email address, phone number, and property address when you request an estimate or contact us.
- Project information — the service you need, project descriptions, scheduling preferences, and photos of your property that you choose to upload.
- Marketplace leads — if you contact us through a third-party platform such as Thumbtack, we receive the information you share there (name, contact details, project details, and messages) under that platform's own terms and privacy policy.
- Payment information — payments are processed by third-party providers (such as Stripe, Square, PayPal, Venmo, or Zelle); we do not store your full card or bank details.
- Usage data — basic technical information such as browser type, pages visited, and approximate location, collected through cookies or similar technologies when you browse our site.
How we use your information
- To provide instant estimates, schedule visits, and perform the services you request.
- To communicate with you about your project by phone, email, or text message. By providing your phone number, you agree that we may call or text you about your project; message and data rates may apply, and you can opt out of texts at any time by replying STOP.
- To manage invoicing, payments, warranties, and our DPOC Protection guarantee.
- To improve our website, services, and customer experience.
- To comply with licensing, insurance, tax, and other legal obligations.
How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with: (1) our crew members and vetted subcontractors as needed to perform your project; (2) service providers that support our business, such as payment processors, scheduling and customer-management tools, and website hosting (our site is hosted on Webflow, which processes form submissions on our behalf); (3) marketplaces like Thumbtack when responding to leads or reviews you initiated there; and (4) authorities when required by law.
Data retention
We keep project records, estimates, and communications for as long as needed to serve you and to meet contractor licensing, warranty, insurance, tax, and legal requirements. When information is no longer needed, we delete or de-identify it.
Your California privacy rights
If you are a California resident, you may have the right to (1) know what personal information we have collected about you, (2) request a copy of it, (3) ask us to correct or delete it, and (4) not be discriminated against for exercising these rights. To make a request, contact us using the details below and we will respond within the timeframes required by law.
Cookies and analytics
Our website may use cookies and similar technologies for core functionality and to understand how visitors use the site. You can control cookies through your browser settings; disabling them may limit some features such as forms.
Children's privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 16.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above reflects the latest revision, and material changes will be posted on this page.
Contact us
Dulai Property & Outdoor Care LLC
Reseda, California
To reach us about this policy or your data, use the contact options on our website or send us a message through your project thread.